Discount Heat And Air Policies

At Discount Heat and Air your complete satisfaction is our goal. In an effort to meet this goal, we have established the following policies which will help us serve you better.

If you have placed an order and cancel it prior to equipment being shipped, we will refund your purchase price less a 10% processing/palletizing/restocking fee in the same method which payment was made. (i.e. credit or debit card, or company check for all other payment methods.)

• All cancellations - Must be in writing via our cancellation form located here.

In the event that you need to return your system, we will refund your purchase price less shipping and handling provided you meet these minimum criteria.

• Call and obtain a pre-approval and authorization for your return. No returns will be accepted without prior approval from Discount Heat and Air.
• The original box must be neatly taped with clear tape (no colored tape is accepted) and all manufacturer documentation must be included (specification sheets, installation guides and warranty information).
• The equipment must be in like new condition meaning the original boxes must be in the same condition as when received and the equipment must not have been installed.
• Discount Heat and Air will accept returns of equipment for a period of 15 days after the original purchase date. Returns requested after the 15-day period will be at the discretion of Discount Heat and Air. This policy covers both systems and/or supplies. Return insured freight is the responsibility of the buyer.
• Discount Heat and Air will impose a restocking fee of 15% plus all associated insured freight costs to return materials to our warehouse.
• Refunds will be credited in the same manner in which payment was received (i.e. credit or debit card, or company check for all other payment methods).
• Please allow 2 - 3 weeks for refund from the time Discount Heat and Air receives your equipment return.
• You will be required to sign the Refund/Return Policy Statement prior to receiving any credit.

Incorrect items or short shipped items listed on the signed invoice must be reported to Discount Heat and Air within 2 business days of the receipt of the shipment. Shortages that are not noted on the signed delivery receipt will not be accepted by Discount Heat and Air. In the event that the error was on Discount Heat and Air’s part, Discount Heat and Air will be responsible for return and replacement shipping costs.

Please read our Shipping Policy Carefully . Claims resulting from shipping damage will be the responsibility of the customer to resolve with the carrier.

Discount Heat and Air cannot be held liable for damages, consequential or inconsequential, resulting from the installation or operation of equipment. This equipment IS NOT intended to be installed by anyone without the proper expertise, background, and certification. While we acknowledge and applaud do-it-yourselfers, you accept all risk for both installation and equipment selection. We strongly encourage an on-site inspection by a certified professional. Our advice is the result of information obtained by you and is limited in that we don't have full knowledge of the details and scope of your particular needs. We will do our best, given the limited circumstances under which our advice is administered, to provide you with accurate and up to date information.

Unless otherwise stated. In the event a warranty repair is needed, simply contact a local air conditioning & heating professional and they can obtain the replacement part free of charge or, if necessary, Discount Heat and Air will provide the replacement part free of charge, plus shipping and handling charges. You will be responsible for any labor charges incurred in the replacement of a warranty item.

Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the safe and proper installation in accordance with applicable local mechanical and electrical code requirements.

Discount Heat and Air does not guarantee or accept responsibility for the merchantability or ability of the equipment for any particular application. Any suggestions that may be provided by Discount Heat and Air concerning system sizing and/or selection are subject to an onsite inspection by a knowledgeable professional to confirm suitability and ability for your particular project.

At Discount Heat and Air your complete satisfaction is our goal. We regret your purchase was not suitable. We would like to assist you with the proper procedures to complete your return. Please follow the guidelines below to insure full credit as per our Refund/Return Policy.

1 ) Cancellations

We sincerely dislike charging a restocking fee but when an order is placed we become obligated to begin fulfillment of that order. Due to size, weight, and shipping complexities involved in the equipment we sell, this obligation creates a substantial expense that includes invoicing the customer and our supplier, making delivery arrangements to our facility if the item in not in stock, palletizing, wrapping and labeling the order, preparing a Bill Of Lading, and contacting the carrier for pickup.

When an order is cancelled all of these steps must now be reprocessed to back the order out of our system. To keep our prices as low as possible we choose not to pass these substantial expenses along to our other customers. To avoid these fees we suggest that if cancellation is required that you do so the same day the order is placed as this will prevent us from incurring most of these expenses. Also, please be certain that your order is correct and you have addressed all pertinent issues related to your selection prior to placing the order. If you have placed an order and cancel it within 24 hours and prior to equipment being shipped, we will refund your full purchase price. In the event you have exceeded the 24 hour period, you will be charged a 10% restocking fee.

) Refunds & Returns

In the event that you need to return your order, we will refund your purchase price less round trip shipping and handling and a 15% restocking fee provided you meet these minimum criteria: Call and obtain a pre-approval and authorization number for your return. No returns will be accepted without prior approval from Discount Heat and Air. The original box(es) must be neatly taped with clear tape (no colored tape is accepted) and all manufacturer documentation must be included (specification sheets, installation guides and warranty information). Do not affix shipping labels directly to the box or container of any item being returned. Instead, wrap the original shipping box or container in plastic or paper and affix any shipping labels to this wrapping so that removal of any wrapping or packaging required to complete a return does not in any way scar or mark the original box or container. The equipment must be in like new condition meaning the original boxes must be in the same condition as when received and the equipment must not have been installed. Equipment items including but not limited to furnaces, air handlers, compressor bearing components and any other item outside the dimensional or weight criteria for standard ground services must be returned via common carrier. The arrangements necessary to complete the return must be facilitated by the customer. Customer agrees to abide by reasonable and customary packaging and safeguards to ensure that the item(s) can be properly handled by the returning carrier, including but not limited to securely strapping the return item(s) to a shipping pallet, where required. If damage should occur in transit from the customer to our facility we will note the delivery receipt and provide a copy of such to the customer. In this case, any refund due the customer will be reduced by an amount to be determined by Discount Heat and Air. This determination shall be based on our estimate of the repair or actual salvage value and such value may be reduced to zero, depending on the actual condition that exists at the time the item is received by us. If you disagree with our value determination you have the option of having the item returned to you, freight prepaid. The customer can then file a claim with the carrier to be reimbursed for damage, if incurred. The value of all items returned to our facility shall be considered conditional until inspected by us. Once we determine that the item has been returned in as new condition, a credit will be issued to the customer in the same manner as originally received by us from the customer, less any pertinent restocking fees or other fees as may be determined by the condition of the item returned. Discount Heat and Air may at its sole discretion, accept returns of equipment for a period of 15 days after the original purchase date. Returns requested after the 15-day period will be at the discretion of Discount Heat and Air. This policy covers both systems and/or supplies. Return insured freight is the responsibility of the buyer.

All returns must be made freight-prepaid by the customer. Discount Heat and Air will impose a restocking fee of 15% plus all associated insured freight costs originally incurred by Discount Heat and Air in delivery of the order to the customer. Refunds will be credited in the same manner in which payment was received (i.e. credit or debit card, or company check for all other payment methods). Please allow 2 - 3 weeks for refund to process to your account from the time Discount Heat and Air receives your equipment return.

You will be required to sign this Refund/Return Policy Statement prior to receiving any credit.

I wish to return my purchase and have read and agree to the above listed policies and conditions related to my return and subsequent refund.

Date: ____________________________

Print Name: _________________________________________________

Order Number: _______________________________________________

Order Date: __________________________________________________

Return/Cancellation Authorization Code: ______________________________________

Customer Signature:____________________________________________

1.) Shipping Policies

Once we receive your order, it will be carefully prepared for shipping via common carrier.

All shipments will originate from Ocala , Florida (zip code 34474) and will normally arrive at your home or business within 10 to 14 days. Free shipping applies to the items as indicated on our website and includes heating and cooling equipment only shipped to the continental United States . Additional shipping fees apply to orders shipped to Alaska and Hawaii . A common freight carrier will deliver your order to your home or office. These trucks are large and heavy and cannot be driven on residential driveways. Discount Heat and Air provides lift gate service when needed free of charge. The driver is responsible for delivering the freight to the ground behind the freight truck. Once it is offloaded from the freight truck, you are responsible for moving the freight to its final location. Items not in stock, or requiring special order will take a little longer.

All orders are shipped fully insured as occasional damage can occur. Equipment order shipped common carrier are F.O.B., Ocala , FL or the originating shipping point as determined by Discount Heat and Air. You must carefully inspect your equipment at the time of delivery with the driver present, as the carriers will not accept damage or shortage claims without a notation on the delivery receipt that damage or a shortage exists. Once an order leaves our shipping dock it officially becomes the property of the consignee with all obligations attached. In no event shall Discount Heat and Air be responsible for damage incurred once the order leaves our facility. We will assist in the claims process for damage noted at the time of delivery providing the customer submits a copy of the noted freight bill with the delivering drivers' signature to Discount Heat and Air. In the case of severe damage noted at delivery, Discount Heat and Air will, at its sole discretion, file a claim with the carrier for the value of the damage or replace the damaged item. All determinations of repair value by Discount Heat and Air shall be final unless additional information is supplied to us that was not previously submitted by the customer. Damage not noted by the consignee at the time of delivery will in no way alter any previous agreements between the customer and Discount Heat and Air, regardless of value. In the case of damage not noted at delivery, concealed or otherwise, our sole liability shall be to assist the customer in obtaining a claim form to be filed with carrier.

In the event that you receive your order with evident damage, immediately inspect it to determine if it is cosmetic or severe enough to affect the system performance. If the damage is only cosmetic in nature, you may accept the delivery and we will provide you with an estimate to repair the damage along with a carrier claim form for reimbursement. In the event that the damage is severe, simply refuse the damaged portion and we will immediately ship a replacement at no charge to you.

Claims for damage must be submitted in writing to either Discount Heat and Air or the delivering carrier within 10 calendar days from the date of delivery to be considered for reimbursement. Claims initiated after 10 days will not be considered or assisted by Discount Heat and Air.

Orders shipped outside of the state of Florida are non-taxable. Florida residents please add 6.5% sales tax.

Privacy and Security

Discount Heat and Air cares about the privacy of each user of its Web site ("user" or "you"), including those who trust us enough to place orders. In order to protect the privacy of its users, Discount Heat and Air has adopted the following policy:

When you use the Web site some basic general information is collected. This information is used to improve the Web site and make your use of the Web site as enjoyable and efficient as possible. Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have when using the Web site.

This general information is used internally in connection with Discount Heat and Air business, including Discount Heat and Air’s personal, marketing and advertising efforts.


2. Personal Information

When you set up an account on the Web site or purchase an item from the Web site, we collect personal information (which you provide) that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; and (ix) browsing, buying and selling patterns (collectively, "Personal Information").

3. Use/Sharing of Personal Information

Your name, shipping and billing addresses, and credit card number(s) are used by Discount Heat and Air in order to provide you with the goods that you purchase on the Web site. We use your email address to provide you with information about your order and its status, and we may occasionally send out emails, including newsletters, to people who have placed an order online, offering them more great deals. Your phone number is used by Discount Heat and Air only in the event that our customer service representatives need to contact you about an order you have placed. Personal Information is used internally in connection with Discount Heat and Air’s business, including Discount Heat and Air’s promotional, marketing and advertising efforts, in a manner which does not readily identify a user to any third party. Discount Heat and Air currently does not share with any third party any Personal Information that could readily identify any user.

Credit Card Security

The Internet is a vast network of computers. Because the data passes from computer to computer, some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers, but shopping on a secure site is actually safer than handing a credit card to a waiter or cashier in public. Taking the steps below will lower the chances of interception of your credit card number:

• Limit your online shopping to Internet merchants, such as Discount Heat and Air, with sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data.
• Use a browser, such as Netscape Navigator or Internet Explorer, that supports SSL. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Most banks will cover the cost of fraud resulting from unauthorized use of your credit card or may limit your liability.

Credit card information collected by Discount Heat and Air is encrypted through Secure Sockets Layer before it is transmitted over the Internet.

Discount Heat and Air fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request. Discount Heat and Air reserves the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Web site, or to protect the rights or property of Discount Heat and Air, its affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors. Discount Heat and Air also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.

4. Collecting Information From Children Younger than 18
Discount Heat and Air does not knowingly collect or use any Personal Information from children younger than 18 years of age without obtaining verifiable parental consent.

5. Miscellaneous

Discount Heat and Air wants you to be aware that when you click on links (including advertising banners), which take you to third-party Web sites, you will be subject to such third parties' privacy policies. While we support the protection of privacy on the Internet, Discount Heat and Air expressly disclaims any and all liability for the actions of third parties, including without limitation actions relating to the use and/or disclosure of Personal Information by third parties. Our Privacy and Child Protection Policy is subject to change. In the event of any change, we will provide notice of such change on this page.

If you have questions about this Privacy and Child Protection Policy, or believe that Discount Heat and Air has acted inconsistently with this statement, please contact us.

Discount Heat And Air Terms & Conditions of Sale

At Discount Heat and Air your complete satisfaction is our goal. In an effort to meet this goal, we have established the following policies to help us serve you better.

1.) Pricing and Accuracy Information

While we do everything we can to limit pricing and product information errors, no warranty is made

Regarding the accuracy of the product information or pricing on this site. We reserve the right to refuse any sale. If you believe our product information or pricing to be in error, please contact us so that we may correct it.

2. ) Cancellations

We sincerely dislike charging a restocking fee but when an order is placed we become obligated to begin fulfillment of that order. Due to size, weight, and shipping complexities involved in the equipment we sell, this obligation creates a substantial expense that includes invoicing the customer and our supplier, making delivery arrangements to our facility if the item in not in stock, palletizing, wrapping and labeling the order, preparing a Bill Of Lading, and contacting the carrier for pickup. When an order is cancelled all of these

steps must now be reprocessed to back the order out of our system. To keep our prices as low as possible we choose not to pass these substantial expenses along to our other customers. To avoid these fees we suggest that if cancellation is required that you do so the same day the order is placed as this will prevent us from incurring most of these expenses. Also, please be certain that your order is correct and you have addressed all pertinent issues related to your selection prior to placing the order. If you have placed an order and cancel it within 24 hours and prior to equipment being shipped, we will refund your purchase price less a 10% processing/palletizing/restocking fee in the same method which payment was made. (i.e. credit or debit card, or company check for all other payment methods.) We do this because when an order is placed by a customer we become obligated to begin fulfillment of the order. The obligation to incur fulfillment expenses incurred because of cancelled orders creates expenses that must be incurred by the customers who placed the order and not passed along to customers who complete and accept their orders.

All cancellations - Must be in writing via our cancellation form located here .

3.) Refunds & Returns

In the event that you need to return your order, we will refund your purchase price less shipping and handling and pertinent restocking fees provided you meet these minimum criteria.

Call and obtain a pre-approval and authorization for your return. No returns will be accepted without prior approval from Discount Heat and Air. The original box(es) must be neatly taped with clear tape (no colored tape is accepted) and all manufacturer documentation must be included (specification sheets, installation guides and warranty information). Do not affix shipping labels directly to the box or container of any item being returned. Instead, wrap the original shipping box or container in plastic or paper and affix any shipping labels to this wrapping so that removal of any wrapping or packaging required to complete a return does not in any way scar or mark the original box or container. The equipment must be in like new condition meaning the original boxes must be in the same condition as when received and the equipment must not have been installed. Equipment items including but not limited to furnaces, air handlers, compressor bearing components and any other item outside the dimensional or weight criteria for standard ground services must be returned via common carrier. The arrangements necessary to complete the return must be facilitated by the customer. Customer agrees to abide by reasonable and customary packaging and safeguards to ensure that the item can be properly handled by the returning carrier. If damage should occur in transit from the customer to our facility we will note the delivery receipt and provide a copy of such to the customer. In this case, any refund due the customer will be reduced by an amount to be determined by Discount Heat and Air. This determination shall be based on our estimate of the repair or actual salvage value and such value may be reduced to zero, depending on the actual condition that exists at the time the item is received by us. If you disagree with our value determination you have the option of having the item returned to you, freight prepaid. The value of all items returned to our facility shall be considered conditional until inspected by us. Once we determine that the item has been returned in exactly as new condition, a credit will be issued to the customer in the same manner as originally received by us from the customer, less any pertinent restocking fees or other fees as may be determined by the condition of the item returned. Discount Heat and Air may. at its sole discretion, accept returns of equipment for a period of 15 days after the original purchase date. Returns requested after the 15-day period will be at the discretion of Discount Heat and Air. This policy covers both systems and/or supplies. Return insured freight is the responsibility of the buyer. All returns must be made freight prepaid by the customer. Discount Heat and Air will impose a restocking fee of 15% plus all associated insured freight costs originally incurred by Discount Heat and Air in delivery of the order to the customer. Refunds will be credited in the same manner in which payment was received (i.e. credit or debit card, or company check for all other payment methods).

Please allow 2 - 3 weeks for refund from the time Discount Heat and Air receives your equipment return You will be required to sign the Refund/Return Policy Statement prior to receiving any credit.

4.) Order Fulfillment

Incorrect items or short shipped items listed on the signed invoice must be reported to Discount Heat and Air within 2 business days of the receipt of the shipment. Shortages that are not noted on the signed delivery receipt will not be accepted by Discount Heat and Air. In the event that the error was on Discount Heat and Air part, Discount Heat and Air will be responsible for return and replacement shipping costs.

5.) Shipping Policies

Once we receive your order, it will be carefully prepared for shipping via common carrier.

All shipments will originate from Ocala , Florida (zip code 34474) and will normally

arrive at your home or business within 10 to 14 days. Free shipping applies to the items as indicated on our website and includes heating and cooling equipment only shipped to the continental United States . Additional shipping fees apply to orders shipped to Alaska and Hawaii . A common freight carrier will deliver your order to your home or office. These trucks are large and heavy and cannot be driven on residential driveways. Discount Heat and Air provides lift gate service free of charge. The driver is responsible for delivering the freight to the ground behind the freight truck. Once it is offloaded from the freight truck, you are responsible for moving the freight to its final location. Items not in stock, or requiring special order will take a little longer. All orders are shipped fully insured as occasional damage can occur. Equipment order shipped common carrier are F.O.B., Ocala , FL or the originating shipping point as determined by Discount Heat and Air. You must carefully inspect your equipment at the time of delivery with the driver present, as the carriers will not accept damage or shortage claims without a notation on the delivery receipt that damage or a shortage exists. Once an order leaves our shipping dock it officially becomes the property of the consignee with all obligations attached. In no event shall Discount Heat and Air be responsible for damage incurred once the order leaves our facility. We will assist in the claims process for damage noted at the time of delivery providing the customer submits a copy of the noted freight bill with the delivering drivers' signature to Discount Heat and Air. In the case of severe damage noted at delivery, Discount Heat and Air will, at its sole discretion, file a claim with the carrier for the value of the damage or replace the damaged item. All determinations of repair value by Discount Heat and Air shall be final unless additional information is supplied to us that was not previously submitted by the customer. Damage not noted by the consignee at the time of delivery will in no way alter any previous agreements between the customer and Discount Heat and Air, regardless of value. In the case of damage not noted at delivery, concealed or otherwise, our sole liability shall be to assist the customer in obtaining a claim form to be filed with carrier.

In the event that you receive your order with evident damage, immediately inspect it to determine if it is cosmetic or severe enough to affect the system performance. If the damage is only cosmetic in nature, you may accept the delivery and we will provide you with an estimate to repair the damage along with a carrier claim form for reimbursement. In the event that the damage is severe, simply refuse the damaged portion and we will immediately ship a replacement at no charge to you. Claims for damage must be submitted in writing to either Discount Heat and Air or the delivering carrier within 10 calendar days from the date of delivery to be considered for reimbursement. Claims initiated after 10 days will not be considered or assisted by Discount Heat and Air.

Orders shipped outside of the state of Florida are non-taxable. Florida residents please add 6.5% sales tax.

6.) Liability

Discount Heat and Air cannot be held liable for damages, consequential or inconsequential, resulting from the installation or operation of equipment. This equipment IS NOT intended to be installed by anyone without the proper expertise, background, and certification. According to local building, electrical and mechanical codes. While we acknowledge and applaud do-it-yourselfers, you accept all risk for both installation and equipment selection. We strongly encourage an on-site inspection by a certified professional. You agree to not hold responsible Discount Heat and Air, its partners, the product manufacturers or any other providers of your purchased items for any damages, liability or legal litigation for any consequences, damages or injury that results from improper use or installation. If you have had any communication with our customer service representatives regarding choosing products, you alone are still responsible for your final product selection purchased. We will do our best, given the limited circumstances under which our advice is administered, to provide you with accurate and up to date information. In the event that legal action is initiated by either party (the customer or Discount Heat and Air) the point of venue shall be Marion County, Florida. The prevailing party shall be entitled to reasonable attorney's fees in addition to any damages that may be awarded by the courts.

7.) Warranty

Unless otherwise stated. In the event a warranty repair is needed, simply contact a local air conditioning & heating professional and they can obtain the replacement part free of charge or, if necessary, Discount Heat and Air will provide the replacement part free of charge, plus shipping and handling charges Manufacturer's warranties do not provide for labor coverage of any type. You will be responsible for any labor charges incurred in the replacement of a warranty item. We suggest that you negotiate warranty labor charges extending for a period of one year from the installation date with your installing contractor.

8.) Important EPA notice

Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the safe and proper installation in accordance with applicable local code requirements.

9.) Equipment Selection

Discount Heat and Air does not guarantee or accept responsibility for the merchantability or ability of the equipment for any particular application. Any suggestions that may be provided by Discount Heat and Air concerning system sizing and/or selection are subject to an onsite inspection by a knowledgeable professional to confirm suitability and fitness for your particular project. In the event that you receive your order with evident damage, immediately inspect it to determine if it is cosmetic or severe enough to affect the system performance. If the damage is only cosmetic in nature, you may accept the delivery and we will provide you with an estimate to repair the damage along with a carrier claim form for reimbursement. In the event that the damage is severe, simply refuse the damaged portion and we will immediately ship a replacement at no charge to you.

Claims for damage must be submitted in writing to either Discount Heat and Air or the delivering carrier within 10 calendar days from the date of delivery to be considered for reimbursement. Claims initiated after 10 days will not be considered or assisted by AC Direct.

Orders shipped outside of the state of Florida are non-taxable. Florida residents please add 6.5% sales tax.